SHIPPING AND RETURNS - Hourglass Cosmetics Europe B V

🚚 Shipping Policy

At Hourglass Cosmetics Europe B.V, your satisfaction is our top priority. We’re proud to offer fast, secure, and reliable global shipping so you can receive your premium Botox products with peace of mind.

📦 Shipping Times & Carriers

We partner with trusted carriers like DHL Express and Australia Post to ensure efficient delivery.

🌍 International Shipping

1️⃣ Customs Duties & Import Taxes

Customers are responsible for any applicable customs duties, VAT, or local import fees in their respective countries.
Europe Botox Supply is not liable for delays or costs incurred during customs processing.

2️⃣ Returns Due to Customs Issues

Unfortunately, we do not issue refunds for shipments returned due to:

Unpaid customs duties

Incorrect shipping details

Failure to collect the package

Please verify your address and local import regulations before ordering.

3️⃣ Import Charges Responsibility

If your order is returned because customs fees were not paid, no refund will be issued.

Buyers are fully responsible for all import charges.

4️⃣ Shipping Carrier

We ship all international orders via DHL Express, known for fast and secure global deliveries.

5️⃣ Estimated Delivery Timeframes

Express Shipping: 1–3 business days

Standard Shipping: 3–5 business days

📌 Please note: Customs inspections or local courier delays may extend delivery times. While we aim to assist, we are not responsible for delays outside our control. In some cases of express shipping delays, you may qualify for a partial refund of the shipping cost difference.

6️⃣ Unexpected Delays

Natural disasters, customs delays, and global health emergencies (e.g., COVID-19) may impact transit times. While rare, these are outside our control. We’ll do our best to keep you informed every step of the

📃 Terms & Conditions

Orders are not processed on weekends or public holidays.

Delivery time estimates are approximate and not guaranteed.

All shipments include tracking numbers from DHL or Australia Post.

If your order is marked “Authority to Leave” (ATL) and goes missing, we cannot be held responsible.

Incorrect shipping details provided at checkout may result in return. If this happens, the customer must cover reshipping costs.

💬 Need Help?

Our support team is always happy to assist.

📧 Email us at: [info@hourglasscosmeticseuropebv.eu]

📦 Track your order anytime with the tracking link provided via email once shipped.

🔄 Returns & Refund Policy

At Hourglass Cosmetics Europe B.V, we value your satisfaction. While we strive to deliver premium, authentic products with every order, we understand that issues may occasionally arise. Please read our policy below for information on returns, refunds, and cancellations.

🚫 No Returns on Medical or Cosmetic Injectables

Due to strict hygiene standards and product integrity, we do not accept returns on any Botox, dermal fillers, or injectable/cosmetic medical products — even if unopened. This ensures all customers receive sterile, uncontaminated items.

📦 Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Include your order number
Attach clear photos of the damaged item and outer packaging
Describe the issue in detail

📧 Email: [info@hourglasscosmeticseuropebv.eu]

Once verified, we will issue a replacement or store credit. Refunds are issued only where required by law.

💳 Refunds (If Applicable)

Refunds are only issued under specific conditions:

Product was damaged in transit
Item was missing from your shipment (confirmed by our team)
Order was canceled before processing or dispatch

⏱ Refunds may take 5–10 business days to appear depending on your bank or payment provider.

Note: Shipping fees are non-refundable.

❌ Cancellations

You may cancel your order within 1 hour of placing it. Once an order is prepared for dispatch or has shipped, it cannot be canceled or modified.

📭 Returned Packages / Unclaimed Deliveries

If a parcel is returned due to:

Incorrect address provided
Failure to collect your delivery
Unpaid import/customs duties

No refunds will be issued. Reshipping can be arranged at the buyer’s expense.

🔐 Product Safety Guarantee

All products shipped by Hourglass Cosmetics Europe B.V are sealed, authentic, and sourced from certified distributors. Your safety and product integrity are our top priorities.